Cerber ransomware.

Customer was affected by the  Cerber ransomware.

What is ransomware? It’s a malware that makes changes in the Windows registry, locks your device or encrypts your files, and then tells you that you have to pay ransom to get your data back. It’s not cheap, and there’s no guarantee of success.

Cerber virus is a noxious ransomware-type threat using AES encryption system to lock victim’s files. with file extensions like .cerber, .cerber2, .cerber3 or extensions of the ransom characters.
Customer’s files encrypted with extension .922f.

You should know that hackers (virus writers) do not have access to your files. Your files are just encrypted and they remain in your computer.

You can delete ransomware, however, you will not get your files back by eliminating this virus.

If you become a victim of ransomware, try free decryption tools and get your digital life back.
To protect your computer from file encrypting ransomware such as this, use reputable antivirus and anti-spyware programs.

As an extra protection method, you can use programs called HitmanPro.Alert and Malwarebytes Anti-Ransomware, which artificially implant group policy objects into the registry to block rogue programs such as Cerber ransomware.

My customer got lucky and we were able to delete the virus and restore his files by using Windows Previous Versions feature.


This method is only effective if the System Restore function was enabled on an infected operating system.
Note that some variants of Cerber are known to remove Shadow Volume Copies of the files, so this method may not work on all computers.

If you have more questions please feel free call us at (720) 841 8694 or visit us at http://www.caspicom.com

DO THIS after upgrading to free Windows 10

Today almost all Windows 7 and Windows 8 users already upgraded to free Windows 10.  You can upgrade your Windows 7 or 8 to Windows 10 until July 2016. What happens if your Windows 10 crashes after that time? You do not have Windows 10 disk and you can not install Windows 10 from any source without purchasing Windows 10 license key.

However, here is the way you can make Windows 10 disk for yourself. For this you have to create a recovery drive, which allows you to boot from the USB drive and access the advanced startup options, where you can use those tools to help boot and troubleshoot the issue. Even better, you can install Windows 10 from fresh, your license key for your computer will be integrated with
this disk, so that you do not have to put any license key. But remember, this recovery drive is good only for your computer. If you use it in other laptop or PC you will need to put a license key.

Creating Windows 10 Recovery Drive

For best result, grab a flash drive that is 16 GB and plug into your computer. Then type: create a recovery drive into the search field and hit Enter.

That will launch the wizard to create a recovery drive. Make sure Back up system files to the recovery drive is checked and click Next.
Now select the flash drive you want to use for your recovery and click Next.
On the next screen click Create to start the process of creating your recovery drive. It should just take a few minutes or complete. Keep in mind that the all of the data on the flash drive will be deleted.

That’s it! Now, put the drive in a safe place so you can use it in the future if needed.

If you’re unable to boot into Windows 10 for any reason, you can boot from the recovery drive and will get a menu of advanced options to help troubleshoot the problem and get your system up and running.

If you need professional help you can always call  Caspicom Computer Services at 720-841-8694.

Protect yourself from PC tech support scams.

The FTC and the State of Florida recently announced the temporary shut down of several businesses in two new cases of Windows tech support scams. The two cases involved scams that bilked “tens of thousands” of #Windows #PC owners out of more than $120 million, the FTC says.

For at least four years now, scam artists have been trying to pull one over on gullible computer users with phony tech support calls. The FTC said its latest operation was the third such case since 2011. More are sure to come since putting together a scam like this is relatively cheap compared to the potential million dollar windfall.

PC users need to be wary of scams like these or risk falling prey to them.

How the scam works

Previous #scams involved cold-calling customers over the phone and then convincing them their computers were riddled with malware. This time around, however, the scammers had to wait for a user to download a bogus desktop program. Usually people are enticed to download these phony apps with promises of improved security or performance for their PC. Then after they download a trial version, the app runs a scan and discovers non-existent errors on the PC. To fix the phony errors, the user has to purchase the full version of the scam program, which can be priced anywhere from $29 to $49, according to the FTC. But it doesn’t stop there. Once the victim has purchased the full version, the software  prompts them to call a toll-free number to activate the software.

After calling, the victims are shunted to telemarketers who convince their targets to give  them remote access to their PCs. The call center people then show victims various screens on their own computer and claim there are serious problems with their PC. At this point, telemarketers try to sell more phony goods such as extra security software and tech support services that can cost up to $500.

Protect yourself

While the scams can do some serious damage to your wallet, they are easily avoided if you follow a few simple tips.

First, never download an app to your PC that promises better security or improved performance on an impulse.
Yes, there are some legitimate programs that can boost performance in minimal ways, and of course you need some kind of security program.

But as the saying goes, “the best things in life are free.” These days there’s little reason to pay for  security software with so many third-party free options out there such as #Avast, #AVG, and Microsoft’s own  #WindowsDefender built into the latest versions of Windows. Our guide to building the ultimate free PC security suite can help.

If you’re thinking about grabbing some performance boosting software, check it out before you download. Do a little research, such as looking for reviews or recommendations on sites like this one.

Second, never believe a website that says your PC is having problems. If you’re concerned your PC  may have an issue or some new program you don’t recognize says you have a problem, get it checked out in person.

Your local PC repair shop can help, and paying a legitimate service provider is a lot cheaper than paying a scammer. Of course, asking a geeky pal for help is always an option, too.

Finally, keep in mind that these kind of scams have grown beyond PCs. In January, security firm Malwarebytes discovered a tech support scam targeting mobile devices. In those cases, the call  centers were cold-calling prospective victims posing as tech support specialists responding to
supposed problems. Similar scams try to entrap users with unsolicited email.

If you receive a cold call or an unsolicited email regarding #techsupport, do not respond. Just hang up the phone! More importantly, no matter how convincing they seem do not hand over personal information such as your name, address, or payment information.

As with most scams, as long as you keep your wits about you and use common sense online, you’ll be fine.

Original article is at: www.PCWorld.com